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Showing posts with label American Express Credit Card. Show all posts
Showing posts with label American Express Credit Card. Show all posts

Tuesday, December 11, 2012

How To Book a Hotel Room at our property

Booking a hotel is very easy and there is a variety of ways to do it. 

Some people love the thrill of the bargain hunt; others want to talk to the hotel staff in person, so they can be sure and arrange exactly what they want.

Then, there are the people who let a travel agent handle it for them.
Also is the easy way of online booking search engine, showing you alternative days and room types when booking.

There are  a few common ways to book a hotel room with us. All of them will require a credit card, in order to reserve the room and secure your rate.

***Since we are an independent property, we do not have the same procedures for booking a room or saving a room as the chain Hotels do.


Directly from the hotel website. Not all information is on the main page; Click on the ROOM AND RATES tab and click on CHECK AVAILABILITY AND RATES link;

if you travel within the next 7 days to date - check our our WEB DISCOUNT link.
  1. Enter the dates for your stay and number of people/rooms.
  2. Search our pages and links for seasonal offers or special promotion (links in our blog)
  3. Choose a room from the search results. 
  4. Enter your payment information; at the time of booking we retain a $10 deposit which in case of cancellation is non-refundable
  5. Make sure you get a confirmation number or a confirmation email
  6. Print your receipt - ONLY if necessary

Deal with Hotel directly by calling our phone line, we also provide a toll-free number:
  1. Call us within our business hours (8AM - 9PM) or visit the hotel if you are in the area.
  2. Ask about rates for the dates you plan to visit.
  3. Ask about any specials we might have.
  4. Book the room that suits your needs and make your requests at this time.
  5. Give your payment information to reserve the room and keep your receipt - as a green property, we love to e-mail you the receipt. (we prefer to give you a written confirmation)

Travel agents:
  1.  Visit a travel agent
  2. Review options, offer the agent all details, dates, number of travelers in your group, room type you desire.
  3. Submit your payment info to the hotel staff or ask to talk to them directly.
  4. Always ask for a confirmation (we prefer to send it in writing)

  • We do accept most major credit card, inclusive American Express, and NOW also Paypal payment, personal checks are accepted - Wisconsin state only.
  • We require payment upfront at the time of booking.




General Payment info:
  • For most options, the charges will not appear until checkout. During reservations, the hotel checks to make sure your card is valid. Some hotels may require a deposit and some travel websites may require you pay upfront at the time of booking.
  • When you check into the hotel, a hold is placed on the funds that cover the cost of your room. At checkout, the final charges are put through, along with any room service or other services you charged to your room.
  • Travel agents typically require payment upfront.


Wednesday, November 14, 2012

Exciting News for 2013 - What's NEW at our property!

News for 2013, more options for you and more savings coming your way!

In the effort to keep cost down and pass on some savings to you, we decided to introduce a few  options you will find listed here.

We wanted to express our gratitude for having you business  and are very excited to present you our offers.


I.
LOYALTY CLUB Special Rates - come stay with us twice a season or return each year for a great experience and become a member of the Loyalty Club; 

- what you get with the club membership:

  • $3 OFF 
  • in combination with one additional offer ONLY


II.
PREFERRED PAYPAL PAYMENT CLUB (you don't have to have a pay pal account to use this option)

- what you get with this Option:

  • 5% OFF when pay in full in advance 
  • We produce an invoice, email it to you and you pay by card or straight from your Paypal account, your choice


III.
CASH On Arrival  - (reservation must be secured with a credit card)

- what you get with this Option:
  • 3% OFF when pay CASH on arrival
  • in combination with one additional offer ONLY


IV.
Credit Card Charges (CCC)

- what you get with this Option:

  • Credit Cards have a convenience charge fee of 3% in addition to our (state and county) tax of 5.5%



ENJOY Your Savings!

Also accepting Bill me later via PayPal!




Monday, June 4, 2012

What to Expect - Part I

What could YOU expect from our property


************************************
Physical location and the building
  • conveniently located on the North side of Spring Green village
  • situated on a park like setting
  • walking distance from downtown, shopping area and restaurants, nature conservancy
  • near state parks, close driving distance
  • simplistic architecture, USONIAN style (if not familiar with Frank Lloyd Wright's style, this is a different design then your usual buildings)
  • building sits on the N side of Hwy 14 and the intersection of county Road 23 South;
  • office situated in the middle of the building, has 5 rooms on the West wing, left to the office (rooms 1-5), and 6 rooms on the East wing, on the Right side of the office (rooms 6-11)
  • renovated - bathrooms designer makeover, recently accomplished
  • green sustainable property
  • patio furniture
  • simplistic furnished but with taste
  • country settings/rural area
  • bicycle trails start from our property edge to take you to your destination
************************************
Personnel
  • great personnel on duty 7:30AM - 10PM (exceptions on Saturdays/Sundays when we close earlier as time )
  • prompt service
  1. emails are looked at and replied to, a few times a day - at least by the end of each day
  2. phone messages - we call you back as soon as we are free to do so; if we are not able to answer your on the spot, leave a message - 
  3. if secondary line rings please feel free to leave a message, we will be treating those with the same promptitude
  • we treat you with respect, and wish you have a great, relaxing, restful experience with us
  • room service by request
  • wake up calls
  • special arrangements for late check in
  • we do reserve the right to have meals and close the office for lunch or brakes
**************************************
Online access services

  • we've gone MOBILE!
  • you can access our page 24/7 - easy ways to navigate ( read more then just the WELCOME page to find answers to  MANY of your questions)
  • provided - pictures from our property- photo gallery with interior/exterior and surrounding area, (off "Contact Us" tab on our web side pages)
  • interactive bar 
  1. for questions, email, to set up meeting time for a return call or more
  2. online reservations access (see schedule and rates), online booking is FREE
  3. notifications and last minute updates
  4. FIND us/LIKE us on Facebook or follow us twitter
  • FREE WI-FI
  • rooms have coffee makers, refrigerators and microwave, operable window for cross ventilation
  • Online offers
  • there are some offers almost on every page, read, search , find and take advantage when booking online (Space provided on the Form to list the offer you found) or by phone
  • property policy - a PDF format, under Room and Rate/Amenities page
  • access to our gift shop items, see sample, customizable item shop
**********************************
MISC


  • a non-smoking and pet Free environment
  • DirecTV noncommercial movies, sports packages
  • Policy/Rules  "Rules are made NOT to be broken; accept the fact that we mean what we say and we need you to respect what is written."
  • We are a Family Owned & Operated Small Business! (for more info, click on the link) 
**********************************
Accolades



Like our business Facebook page for many more good tips! 
Warmly, Carolina




Tuesday, June 28, 2011

Making Business decisions that help!

Yes, NOW we accept American Express Credit Cards!

When we did some changes to our card processing system, we decided that it will be worth trying to accept American Express.

Little I knew that the card is offering so many incentive to the cardholders, that  whoever has one is trying to take advantage of the travel miles Plus or Reward Points - I do not have an American Express card but, see for yourself here!

Since we made that decision, I am able to capture more business or more business travelers.

Thank you everyone for bringing your business to our eco-friendly establishment!