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Showing posts with label cancellation policy. Show all posts
Showing posts with label cancellation policy. Show all posts

Monday, June 4, 2012

What to Expect - Part I

What could YOU expect from our property

Physical location and the building
  • conveniently located on the North side of Spring Green village
  • situated on a park like setting
  • walking distance from downtown, shopping area and restaurants, nature conservancy
  • near state parks, close driving distance
  • simplistic architecture, USONIAN style (if not familiar with Frank Lloyd Wright's style, this is a different design then your usual buildings)
  • building sits on the N side of Hwy 14 and the intersection of county Road 23 South;
  • office situated in the middle of the building, has 5 rooms on the West wing, left to the office (rooms 1-5), and 6 rooms on the East wing, on the Right side of the office (rooms 6-11)
  • renovated - bathrooms designer makeover, recently accomplished
  • green sustainable property
  • patio furniture
  • simplistic furnished but with taste
  • country settings/rural area
  • bicycle trails start from our property edge to take you to your destination
  • great personnel on duty 7:30AM - 10PM (exceptions on Saturdays/Sundays when we close earlier as time )
  • prompt service
  1. emails are looked at and replied to, a few times a day - at least by the end of each day
  2. phone messages - we call you back as soon as we are free to do so; if we are not able to answer your on the spot, leave a message - 
  3. if secondary line rings please feel free to leave a message, we will be treating those with the same promptitude
  • we treat you with respect, and wish you have a great, relaxing, restful experience with us
  • room service by request
  • wake up calls
  • special arrangements for late check in
  • we do reserve the right to have meals and close the office for lunch or brakes
Online access services

  • we've gone MOBILE!
  • you can access our page 24/7 - easy ways to navigate ( read more then just the WELCOME page to find answers to  MANY of your questions)
  • provided - pictures from our property- photo gallery with interior/exterior and surrounding area, (off "Contact Us" tab on our web side pages)
  • interactive bar 
  1. for questions, email, to set up meeting time for a return call or more
  2. online reservations access (see schedule and rates), online booking is FREE
  3. notifications and last minute updates
  4. FIND us/LIKE us on Facebook or follow us twitter
  • rooms have coffee makers, refrigerators and microwave, operable window for cross ventilation
  • Online offers
  • there are some offers almost on every page, read, search , find and take advantage when booking online (Space provided on the Form to list the offer you found) or by phone
  • property policy - a PDF format, under Room and Rate/Amenities page
  • access to our gift shop items, see sample, customizable item shop

  • a non-smoking and pet Free environment
  • DirecTV noncommercial movies, sports packages
  • Policy/Rules  "Rules are made NOT to be broken; accept the fact that we mean what we say and we need you to respect what is written."
  • We are a Family Owned & Operated Small Business! (for more info, click on the link) 

Like our business Facebook page for many more good tips! 
Warmly, Carolina

Tuesday, June 14, 2011

On Your Side - Part II


Verify and clarify. Call to verify your reservations and arrangements. Get the details  
behind vague promises that you’ll be staying at a “five star” resort or sailing on a  
luxury” cruise ship. When you have the names, addresses and telephone numbers of the airlines, car rental companies, and hotels you’ll be using, confirm all arrangements for yourself.  
See our Inn's policy

Put it on paper. Get the details of your vacation in writing. Get a copy of the company’s cancellation and refund policies, and ask “What if...?” Consider whether some form of travel cancellation insurance may be appropriate.

Use a credit card to make your purchase. If you don’t get what you paid for, you may be able to dispute the charges with your credit card company. However, don’t give your account number to any business until you’ve verified that it is reputable.

Avoid a travel club flub. Ask questions before joining a travel club. Sometimes, a “free trial” membership can result in unauthorized charges on your credit card. Find out what you’ll get for your money and how you can cancel.

Won a “free” vacation? Not so fast. Scam artists may tell you you’ve won a “free” vacation, but then claim to need your credit card number for “verification.” Tell them to take a hike. If the promotion is legit, you never need to pay for a prize.

Monday, October 26, 2009

Cancellation policy at small properties

I would expect everyone to be a little considerate and be aware of our cancellation policy.

Assumption doesn't work to well with such a large industry; this involves a little of your time and you can avoid any inconvenience that might arise at a later time.

"Cancellation policies tend to be stricter at small B&Bs than at big hotels, and with good reason, said Bill Carroll, senior lecturer at the School of Hotel Administration at Cornell University in Ithaca, N.Y.

Cancel your reservation at a four-room B&B at the last minute, and the innkeepers lose 25% of the night's income, compared with just one-half percent at a 200-room hotel, Carroll said.

Although policies vary widely, Sandy Soule, vice president for marketing at, a marketing service for nearly 10,000 B&Bs, said many B&Bs charge one night's rate or 50% of the total stay -- whichever is more -- if you cancel less than a week before your stay."

Los Angeles Times/Travel October 23, 2009