Saturday, February 7, 2009
TWO Successful Years
When I look back to the last two years, - I realize, we had a great success!
Many things there have been said about the place, our service and we managed to get this place finally to meet our own standards.
“We must make sure customer service culture is established early and deep,” I said,
“If we are not doing it better than anyone else, we are not getting the best return on investment on our hotel.
In this poor economy you have a real opportunity to take customers away from the competition, while also moving the needle on customer service upward.
Every incremental increase will create additional process by capturing new and retain customers."
It’s possible to fix most any problem before a guest’s departure, thereby ensuring their stay is a memorable one. Also, by addressing customer concerns, I am convinced it will make the difference in capturing repeat business hotels would otherwise lose.
We are extracting the negative from the guest before they leave. This is not a money-back guarantee; this is good operations and common sense.
The renovation we approached this past year was a great success and we get compliments all the time.
This is an exciting time in our business.
We are on the move and we, the hotel owners have achieved our goal quickly, we got into the spotlight on the local news paper, the TV station, and being awarded 3"Green" leaves out of 5 on http://www.istaygreen.org/; it is going to be proven that quality in customer service, comfort and cleanliness is what matters.