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Monday, June 4, 2012

What to Expect - Part I

What could YOU expect from our property


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Physical location and the building
  • conveniently located on the North side of Spring Green village
  • situated on a park like setting
  • walking distance from downtown, shopping area and restaurants, nature conservancy
  • near state parks, close driving distance
  • simplistic architecture, USONIAN style (if not familiar with Frank Lloyd Wright's style, this is a different design then your usual buildings)
  • building sits on the N side of Hwy 14 and the intersection of county Road 23 South;
  • office situated in the middle of the building, has 5 rooms on the West wing, left to the office (rooms 1-5), and 6 rooms on the East wing, on the Right side of the office (rooms 6-11)
  • renovated - bathrooms designer makeover, recently accomplished
  • green sustainable property
  • patio furniture
  • simplistic furnished but with taste
  • country settings/rural area
  • bicycle trails start from our property edge to take you to your destination
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Personnel
  • great personnel on duty 7:30AM - 10PM (exceptions on Saturdays/Sundays when we close earlier as time )
  • prompt service
  1. emails are looked at and replied to, a few times a day - at least by the end of each day
  2. phone messages - we call you back as soon as we are free to do so; if we are not able to answer your on the spot, leave a message - 
  3. if secondary line rings please feel free to leave a message, we will be treating those with the same promptitude
  • we treat you with respect, and wish you have a great, relaxing, restful experience with us
  • room service by request
  • wake up calls
  • special arrangements for late check in
  • we do reserve the right to have meals and close the office for lunch or brakes
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Online access services

  • we've gone MOBILE!
  • you can access our page 24/7 - easy ways to navigate ( read more then just the WELCOME page to find answers to  MANY of your questions)
  • provided - pictures from our property- photo gallery with interior/exterior and surrounding area, (off "Contact Us" tab on our web side pages)
  • interactive bar 
  1. for questions, email, to set up meeting time for a return call or more
  2. online reservations access (see schedule and rates), online booking is FREE
  3. notifications and last minute updates
  4. FIND us/LIKE us on Facebook or follow us twitter
  • FREE WI-FI
  • rooms have coffee makers, refrigerators and microwave, operable window for cross ventilation
  • Online offers
  • there are some offers almost on every page, read, search , find and take advantage when booking online (Space provided on the Form to list the offer you found) or by phone
  • property policy - a PDF format, under Room and Rate/Amenities page
  • access to our gift shop items, see sample, customizable item shop
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MISC


  • a non-smoking and pet Free environment
  • DirecTV noncommercial movies, sports packages
  • Policy/Rules  "Rules are made NOT to be broken; accept the fact that we mean what we say and we need you to respect what is written."
  • We are a Family Owned & Operated Small Business! (for more info, click on the link) 
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Accolades



Like our business Facebook page for many more good tips! 
Warmly, Carolina




Sunday, May 27, 2012

What does it mean? - This is a Family Owned & Operated Small Business!

"This is a Family Owned & Operated Small Business"


If you see this note in a lodging property web page, read on, you might want to know!


What does it mean?


It could have several meanings... and or all listed bellow
  • we are smaller properties operated by self employed family members (only - most likely)
  • We are not a chain name hotel/motel
  • we work with limited personnel on duty (obvious reasons)
  • schedule may vary - if not set time for lunch, we would still close the office briefly to have meals
  • don't be surprise to find the office closed with a note on the door        (accept the fact that the note might be hand written - I don't see          anything wrong with that)
  • if close briefly for lunch hours that doesn't make it a rule for an everyday matter at the same time
  • don't always believe that we can bargain rates just because we are independent, we still need to make a living
  • We guarantee anyone a room to be ready for rental at 3PM; we make exceptions but we are not obligated to check anyone in earlier
  • check online system for availability and rates, it's just a click away! we pay for this Virtual assistant to free up some time to give full attention to those checking in or those on premises that need our assistance 
  • ***there are so many free amenities to you or programs at your disposal - however, WE have to pay for those.
  • Rules are made NOT to be broken; accept the fact that we mean what we say and we need you to respect what is written.
        We do appreciate your participation all together...

  1. allow yourself enough time in the morning to check out on time
  2. don't clean out your car of garbage you collected your entire trip at such small places
  3. don't use hotel properties to fill in for what you missed packing for your camping trip, outdoor adventures, etc... 
  4. participate in recycling if property requires

  • We would love you to have a great time and enjoy your stay with us!

Thursday, May 24, 2012

Press Release We've earned a 2012 Certificate of Excellence award

It's not that everyday we  receive such great news! But TODAY was one of them; unexpectedly? yes.


"TripAdvisor is proud to congratulate The Usonian Inn LLC on earning the prestigious 2012 Certificate of Excellence award. 


Our travelers consistently commend your property with the highest praise, and we recognise your 4 rating as an exceptional achievement. 
Only the very best in the business are awarded a Certificate of Excellence — display yours proudly in a place where your guests can see it."


See the press release attached, our badge is on the WELCOME tab on our Web Page too!



CONTACT: Carolina Dursina                                                                           
BUSINESS NAME The Usonian Inn LLC       
                                     
PHONE NUMBER: 608-588-2323
EMAIL: reservations@usonianinn.com


TRIPADVISOR PR TEAM
mediarelationsta@tripadvisor.com                                                                            
The Usonian Inn LLC                
EARNS 2012 TRIPADVISOR CERTIFICATE OF EXCELLENCE


Honored as a Highly Rated lodge as Reviewed by Travelers on the World’s Largest Travel Site
Spring Green – 05.24.2012 – The Usonian Inn LLC today announced that it has received a TripAdvisor®
Certificate of Excellence award. The accolade, which honors hospitality excellence, is given only to
establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Approximately 10 percent of accommodations listed on TripAdvisor receive this prestigious award.
To qualify for the Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor. Additional criteria include the volume of reviews received within the last 12 months.
The Usonian Inn LLC is pleased to receive a “TripAdvisor Certificate of Excellence,” said Carolina
Dursina/owner, Hotel Operator at The Usonian Inn. “We strive to offer our customers a memorable experience, and this accolade is evidence that our hard work is translating into positive traveler reviews on TripAdvisor.”
“TripAdvisor is pleased to honor exceptional businesses for consistent excellence, as reviewed by travelers on the site,” said Christine Petersen, president of TripAdvisor for Business. “The Certificate of Excellence award gives highly rated establishments around the world the recognition they deserve. From exceptional accommodations in Beijing to remarkable restaurants in Boston, we want to applaud these businesses for offering TripAdvisor
travelers a great customer experience.”


About The Usonian Inn LLC
The Usonian Inn is Spring Green's first original Talliesin inspired inn. Designed by Frank Lloyd Wright
apprentice, J C Caraway, it was built in the 1950’s and provides green accommodations of the 21st century needs. NOW listed on the Wisconsin State Register of Historic Places and National Historic Register under the original name - Rest Heaven Motel.
The Usonian Inn, originally named the Rest Haven Motel, was the first Highway lodging between Madison and LaCrosse WI on US Hwy 14. Our Hotel was conceived in 1950, open for business in 1952, refurbished in 1992, and went through a designer makeover in 2008.
The Usonian style, as conceived by Frank Lloyd Wright, is "architecture for everyone," combining readily available materials and straight-forward construction in harmony with the natural settings; nowadays known as green, sustainable concept. We are one of the very few, if not the only, Usonian motels in the world.


About TripAdvisor
TripAdvisor® is the world's largest travel site, enabling travelers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travelers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor-branded sites make up the largest travel community in the world, with more than 50 million unique monthly visitors*, and over 60 million reviews and opinions. The sites operate in 30 countries worldwide, including China under daodao.com. TripAdvisor also includes TripAdvisor for Business, a dedicated division that provides the tourism industry access to TripAdvisor's millions of monthly visitors.


TripAdvisor, Inc. (NASDAQ: TRIP) manages and operates websites under 19 other travel media brands, and together the sites attract more than 69 million unique monthly visitors**. TripAdvisor's travel media brands 
include www.airfarewatchdog.com, www.bookingbuddy.com, www.cruisecritic.com, www.everytrail.com,
www.familyvacationcritic.com, www.flipkey.com, www.holidaylettings.co.uk, www.holidaywatchdog.com,
www.independenttraveler.com, www.onetime.com, www.seatguru.com,
www.sniqueaway.com, www.smartertravel.com, www.tingo.com, www.travel-library.com, www.travelpod.com,
www.virtualtourist.com, www.whereivebeen.com, and www.kuxun.cn.


*Source: comScore Media Metrix for TripAdvisor Sites, Worldwide, January 2012
**Source: comScore Media Metrix for TripAdvisor Inc. and its subsidiaries, Worldwide, January 2012
©2012 TripAdvisor, Inc. All rights reserved.
SOURCE TripAdvisor